The indispensable guide to global outsourcing

From basic business drivers to detailed steps on executing an outsourcing strategy for competitive advantage.

Whether your company has considered hiring a local service provider to handle payroll or sending software development offshore, chances are high that outsourcing will affect your business. When it does, you will need to know how to create an effective RFP, select a vendor and location, manage the transition, and even exit the relationship. Global Outsourcing equips you with this knowledge, highlighting the necessary tools and templates, advising you of pitfalls, and sharing numerous best practices.

The authors walk you through each step of an effective, efficient global outsourcing strategy. They discuss the optimal outsourcing methodology for your company in a simple why, when, where, and how style.

Global Outsourcing contains extensive in-depth analysis and case studies validated by the authors’ hands-on experience in every facet of outsourcing including insourcing, outsourcing, offshoring, homeshoring, and nearshoring. It updates you on the emerging opportunities in the areas of human resources, finance and accounting, customer care, and transaction outsourcing.

This book serves as a comprehensive reference guide that takes managers through the necessary milestones for successful execution. The goal is to help managers align, calibrate, and continuously improve the different aspects of outsourcing — business vision, people, process, products, and tools — for long-term sustainability, global growth, and competitive advantage.