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Marcia Robinson is the President of E-Business Strategies. She has worked extensively in call center management, IT outsourcing, and service process re-engineering. She coauthored Offshore Outsourcing: Business Models, ROI and Best Practices, e-Business: Roadmap for Success, and Services Blueprint: Roadmap for Execution. Ravi Kalakota, Ph.D., is the Managing Partner and Vice President of Strategy and Solutions Management at Unisys Corporation. Kalakota holds the distinction of cowriting Frontiers of Electronic Commerce, the e-commerce industry’s earliest and now considered classic book. He also coauthored the business bestseller e-Business: Roadmap for Success, as well as Services Blueprint: Roadmap for Execution. Suresh Sharma has led multiple global business,
technology, and process improvement initiatives at
General Electric (GE) over the past decade within the
Energy and Corporate R&D divisions. A GE-certified
Six Sigma Master Black Belt, he is internationally
known for his pragmatic vision, thought leadership,
and execution excellence. His prior experience
includes positions at NASA’s Langley Research Center,
British Aerospace, Rolls-Royce, and Matra. |
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