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Table of Contents
Preface
Part 1: Understanding Outsourcing
Chapter 1: Global Sourcing Trends
Chapter 2: The Outsourcing Landscape
Chapter 3: The Global Sourcing Methodology
Part 2: Planning
Chapter 4: Outsourcing Strategy and Process
Selection
Chapter 5: Determining the Right Business
Model
Part 3: Sourcing
Chapter 6: Creating Effective RFIs and RFPs
Chapter 7: The Vendor Selection Process
Chapter 8: The Location Decision
Chapter 9: The Contractual Framework
Part 4: Execution
Chapter 10: Transition Management
Chapter 11: Governance and Global Program
Management
Chapter 12: Performance Monitoring and
Improvement
Final Thoughts on Global Outsourcing
Appendix A — Request for Information
Appendix B — Request for Proposal
Appendix C — Master Services Agreement
Appendix D — Statement of Work
Appendix E — Service Level Agreement
Endnotes
Index
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