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Marcia Robinson is the president of E-Business Strategies, a technology research and strategy consulting practice that helps companies create tomorrow’s business models today. Along with her consulting experience in the area of BPO, she has worked extensively in CRM, call center management, and service process re-engineering. Robinson is a former executive with SunTrust Bank, where she was responsible for several strategic initiatives, from rethinking the institution’s integration infrastructure to designing a multi-channel architecture. She is co-author of the business technology bestseller e-Business: Roadmap for Success, as well as e-Business 2.0: Roadmap for Success, M-Business: The Race to Mobility, and Services Blueprint: Roadmap for Execution. Ravi Kalakota, Ph.D., is the CEO of E-Business Strategies. Dr. Kalakota holds the distinction of having co-authored the bestsellers e-Business Roadmap for Success and Frontiers of Electronic Commerce, the e-commerce industry’s earliest and now considered classic book. He has consulted extensively with Fortune 1000 companies such as SAP, Sun Microsystems, Intel, Guidant, and AT&T, and is a sought-after speaker. On the academic side, Dr. Kalakota has held the Georgia Research Alliance Chair in E-commerce at Georgia State University, the Xerox Chair in Information Systems at the Simon Graduate School of Business, University of Rochester, and also taught at the University of Texas at Austin. |
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