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“Good practical insight and advice on offshore outsourcing for companies of any size. This book explains what it means and how to bring together the critical elements of any outsourcing engagement — people, process, and technology.”
- Andy Mulholland, Global Chief Technology Officer, Capgemini

“Outsourcing is clearly taking hold as a business model for today and tomorrow. This book presents a structured and concise look at the importance of the globalization of corporate functions and the impact created in the world economy.”
- Jack Doering, Strategy and Business Planning, Hewlett-Packard

Offshore Outsourcing reveals how GE, Dell, IBM, American Express, BellSouth, Guardian Life Insurance, Delta Air Lines, and numerous other companies are successfully using offshore outsourcing to reduce costs, fine-tune processes, and increase profits.

Cost control, quality improvement, and productivity gains - these are the typical reasons for executing an offshore outsourcing strategy. But what exactly is driving market leaders in your industry to pursue this strategy? What moves should you make to respond?

Based on extensive research, Offshore Outsourcing provides a compelling account of the Internet's changing business role and its leveling influence on global competition. Specifically, Offshore Outsourcing features:

• Best-practice case studies that illustrate how companies are offshoring IT, customer care, finance and accounting, human resources, and transaction processing.
• Step-by-step guidelines for creating an offshore outsourcing roadmap.
• Tips on how to overcome the challenges of vendor sourcing and country selection.
• Insights from interviews with leading offshore outsourcing practitioners and vendors

The potent combination of the improving Internet infrastructure, low-cost labor, and process standardization are leading to corporate upheaval and an unprecedented opportunity for managing operating costs.