Table of Contents

Preface

Part I: Why Offshore Outsourcing?
Chapter One: Offshore Outsourcing: The Next Wave
Chapter Two: Offshore Outsourcing Business Models
Chapter Three: The Business Process Offshoring Landscape

Part II: Offshore Outsourcing Best Practices
Chapter Four: Information Technology Offshore Outsourcing
Chapter Five: Customer Care Offshore Outsourcing
Chapter Six: Finance and Accounting Offshore Outsourcing
Chapter Seven: Human Resources Offshore Outsourcing
Chapter Eight: Transaction Processing Offshore Outsourcing

Part III: Offshoring Strategy Creation and Execution
Chapter Nine: Creating Your Offshore Strategy
Chapter Ten: The Vendor Decision
Chapter Eleven: The Location Decision
Chapter Twelve: Final Thoughts on Offshore Outsourcing

Endnotes
Index